Returns

Returns Policy

60-Day Money-Back Guarantee
We want you to love your purchase. If you're not completely satisfied, you can return your item within 60 days of receiving it for a full refund.

Return Conditions
To be eligible for a return:

• The item must be returned in its original condition and packaging
• Proof of purchase (order number or receipt) is required
• The 60-day period starts from the date your order is delivered

How to Start a Return
To initiate a return, contact us at team@smalldogclub.com with your order number and reason for return. We'll provide you with return instructions and an address to send your item back to.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we'll cover the cost.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items
[List any exceptions here, e.g. final sale items, personalized/custom products, gift cards — remove this section if everything is eligible]

Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check with your bank or credit card provider first, as processing times can vary. If you still have concerns, contact us at team@smalldogclub.com.