Shipping policy
Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order has shipped.
Shipping Destinations
We ship worldwide.
Delivery Times
Estimated delivery time is 3–10 working days, depending on your location. Please note that delivery times are estimates and not guaranteed, as delays can occur due to customs, weather, or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow its progress.
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties and taxes, which are the responsibility of the customer. These charges are not included in the item price or shipping cost.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us and we'll help track it down.
Contact Us
If you have any questions about your shipment, reach out to us at team@smalldogclub.
A few notes:
- Replace "team@smalldogclub" with your full email address (looks like it might be missing a domain, e.g. team@smalldogclub.com).
- You may want to add specifics like which carriers you use, whether you offer expedited shipping, or a P.O. box/APO policy if relevant.